Why do you need my credit card to verify my kid's account?

In order to keep our community safe, and to comply with the U.S. Children's Online Privacy Protection Act (COPPA), kids younger than 13 years old must have parents' permission to join DIY. There are only a few approved ways we can obtain parental consent according to these regulations & the quickest way to do that is to verify your identity using a credit card.

We will ping your card $0.50 (50 cents) and immediately refund the payment; any other accounts using that email address in the future will be automatically verified and connected to the parent account.

If you're still hesitant about using a credit card, we can also field phone calls at 844-JOIN DIY (844-564-6349) from 9:30 - 6:30, Monday through Friday PST. 

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Comments

  • Avatar
    Ivory Bloom

    I live in the UK i dont have a credit card and am very wary of giving my debit card details out. Isnt there any other way of verifying an adult? I have never heard of this before!

  • Avatar
    Brian

    We'll be around to answer your calls during normal business hours. If we aren't around to take your call, please leave a callback number and we'll be sure to follow up!

  • Avatar
    Gretchen

    I need to cancel my free trial. No answer when I called.

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