Why hasn't my kid received Skill credit for their project?

There are two possibilities:

The most common explanation is that their project is waiting to be reviewed by one of our staff. We make a point to review each and every one of these challenges in-house. We regret they have to wait, and we're working to improve the delay. 

Another possibility is that their project didn't complete the Skill challenge. In this case, your kid should receive a message explaining why the next time they sign into our website or iOS app.

Have more questions? Submit a request


  • Avatar
    Lea Jusi

    Will the parent also be notified via email or through the adult/parent dashboard if and when his child has received skill credit or has earned a badge? I'm trying to find it in my dashboard to see if my son has earned a badge.

  • Avatar

    We will notify you once they earn a skill. We also display virtual patches on their portfolio - it will be gray while they are in the process of earning the skill and filled in with color once the skill is earned!

  • Avatar
    Ashydew Melon

    My daughter & son both submitted projects for a challenge yesterday at the same time. My daughter's was approved within an hour or so but my son's still has not been. We got an e-mail for each of them that they had been successfully submitted but haven't received anything further on my son's. This is our first time using DIY so I really have no idea what I'm doing. Is there any way to find out why my son's hasn't been approved?

  • Avatar
    Mind Drip

    hi both my sons have submitted projects and we have heard nothing

  • Avatar
    Halimah Johnson123

    still have not gotten my badges for 9 of my activites can you guys check my accountat love1204285

Powered by Zendesk