Frequently Asked Questions


Knowledge Base

  1. Getting Started 

    1. What is DIY?
    2. What is the right age to start DIY?
    3. How do I earn a DIY Skill?
    4. What is a challenge?
    5. How do I get an embroidered DIY Skill patch?
  2. Extra Awesome Membership 

    1. Does Extra Awesome membership upgrade my entire family?
    2. What forms of payment do you accept?
    3. How do I downgrade my kid's account?
    4. Will my kids get free patches for the skills they’ve already earned?
    5. How quickly will patches arrive?
  3. Members 

    1. How do I add a project without connecting it to a challenge?
    2. How do I submit a project for a challenge completion?
    3. How do I follow my friends on DIY?
    4. Do you have an app?
    5. How do I use the DIY IOS app?
  4. DIY Camps 

    1. What is DIY Camps?
    2. What’s the right age for DIY Camps?
    3. Are any materials required?
    4. How long do camps run?
    5. What do I need to join DIY Camps?
  5. Parents 

    1. How do I verify my kid's account?
    2. Why do you need my credit card to verify my kid's account?
    3. How can I add a kid to my dashboard?
    4. Is DIY safe for kids to use?
    5. Why hasn't my kid received Skill credit for their project?
  6. Classrooms 

    1. Can my students use my email address in place of their parent's email address?
    2. Can I register my students on DIY?
    3. Can we use your artwork?
    4. How should I set up my classroom to let my students use DIY?
  7. Clubs 

    1. DIY Club Leader Handbook
    2. How should Club members post group projects on DIY?
    3. Do Clubs receive a discount in the market?
  8. All articles 

    1. How do I verify my kid's account?
    2. How do I add a project without connecting it to a challenge?
    3. Can my students use my email address in place of their parent's email address?
    4. DIY Club Leader Handbook
    5. Does Extra Awesome membership upgrade my entire family?
    59 articles 

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